Getting a Refund for Items Purchased in Malaysia

Contract Law In MALAYSIA 
 
Legal Issue on Contract Law in Malaysia

This is something I like to share with you from one of my seminar recently. If you find this informative, please circulate. It was conducted by A/P Catherine Tay on Legal issues in E-commerce.

Notice that most of the time, the receipt / invoice you receive from the merchant carries the exclusion clause or a similarly worded statement: 'Goods sold are not returnable' or 'No refund once sold'.
The thing that I have learnt from her is that : 'As long as your good is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is VOID.

That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent. You do not have to accept a repair on the good or an exchange. You CAN ask for a refund. AND you are LEGALLY right and entitled to!

What a relevation!!

And most of the time the merchant will refuse to return you your money.
Her advice? From her own experience ( and no less than 7 and all successful!) , she will threaten the merchant with four words: 'SEE YOU IN COURT!'

The court here refers to the Small Claims Tribunal Court.

However, you don't have to tell them what court! All you have to pay is RM10 admin fee and the loser (the merchant) will have to refund you the money PLUS the admin fee!

She shared this with us because she felt that even educated people are cowed by such unfair wordings (which includes her jaded friends who are not lawyers)

Please try not to let the merchant fleece you the next time you have a defective good.

I know where to file this. On the 16th floor of Putra Place (The Mall opposite Putra World Trade Centre) . The form cost RM5.00. The Tribunal will settle within 2 months period.

Tribunal Tuntutan Pengguna Malaysia , 
Tingkat 16, Putra Place , 
100, Jalan Putra , 
50622 KUALA LUMPUR   
Tel: 03 - 40492300 / 40424181 Fax: 03 - 40424259 

How Cheap is AirAsia in Emergencies?

Recently there was an emergency at home which required one of us to travel home on the very next day. As usual, I checked in first with Airasia and was about to confirm the booking (credit card number all keyed in) when my smarter half asked me to check the ticket price on Qantas and MAS. Knowing that these two, full fledged airlines couldnt match a budget airlines, I reluctantly checked the price.

Guess what?

To fly from Perth to KL, AisAsia is asking me around AUD790 while Qantas price was AUD900 (also to KL but via Singapore) while MAS was asking for AUD890 to Penang. Yes, an extra AUD100 when compared to AirAsia to go from Perth to Penang. Hmmm....

Then, this made me think about my Christmas trip back home. I checked AirAsia, MAS and Qantas. Air Asia was offering me (for two people, return) a price of AUD2500, MAS AUD3600 and Qantas AUD2870. Hmmm, for an extra AUD370, I get better service, food and a higher luggage allowance (23 kg's). Not bad at all. The only downside to flying with Qantas is changing planes at Changi whereby we fly SIA to Kuala Lumpur.

So when did Air Asia stop becoming a budget airline?

Happy Independence Day Malaysia

Today, August 31, 2011, Malaysia celebrates the 54th anniversary of its independence from the British in 1957. And who else better to remind us of this wonderful day than our famous singing lawyer and probably Malaysia's best artist by far, the late Sudirman.

3 Goals in so easily Liverpool?

When your favourite football team lets in 3 goals against a 3rd world soccer team, you begin to wonder what its chances are in the upcoming 2011-2012 season.

Finally Something Positive About Malaysia in the News

Finally something positive about Malaysia in the news. We are friendly.

Lagos Traffic - No Different from Kuala Lumpur

Pictures below depict the after work traffic situation in Lagos.

Isn't the traffic condition the same in Lagos as that in Kuala Lumpur? 

I guess both governments are not well versed when it comes to traffic and town planning, are they?

But we're lucky. We stay only 45 minutes away from Victoria Island. Some of our Nigerian colleagues have a 5-hour daily commute to work. We look at them with pity. But isn't it how our colleagues from the west look at us Malaysians when we say we have a 2-hour commute to/fro work daily when they only take about 30-45 minutes?

Malaysia - so much more to learn and develop, there's no way we'll be developed by 2020. From the current political scene, it looks like we're heading backwards!

So much for Vision 2020!

Petronas Twin Towers Missing?

Sorry if I misled you but the Petronas Twin Towers were covered by the low lying clouds due to the early morning rain last week. I couldnt see the towers until the clouds went by.

Book Recommendations.

At MPH today and I picked up a few books which I have always wanted to read but never had the time. My current book is Brian Green's Fabric of the Cosmos - simply an excellent book about space, time and reality.


Another book which I loved was A Short History of Nearly Everything by Bill Bryson. Bryson describes graphically and in layman's terms the size of the universe, and that of atoms and subatomic particles. He then explores the history of geology and biology, and traces life from its first appearance to today's modern humans, placing emphasis on the development of the modern Homo sapiens. Furthermore, he discusses the possibility of the Earth being struck by a meteor, and reflects on human capabilities of spotting a meteor before it impacts the Earth, and the extensive damage that such an event would cause. He also focuses on some of the most recent destructive disasters of volcanic origin in the history of our planet, including Krakatoa and Yellowstone National Park. 


Back to the books I picked up today at MPH:


1. Tuesdays with Morrie by Mitch Albom
2. The Five People You Meet in Heaven by Mitch Albom
3. For One More Day by Mitch Albom
4. Malaysia at Random


I am looking for more interesting books to read in addition to the four books above. Any recommendations? I am keen on science, auto-biographies, spiritual and sometimes political. I tried reading Shakespeare but never could get past page 1. Philosophy sounds interesting. My uncle, Derek Gomez, is a master philosopher but he's books are way beyond my intellectual realm. I need something dummed down.


Suggestions welcomed.

Fire! Fire! While Malaysia Celebrates 52nd Anniversary

While Malaysia celebrated its 52nd anniversary and most Malaysia either relaxed at home or were busy scrambling doing their last minute shopping at all the major shopping malls being the last day of the too often Malaysian Mega Sales, people in Kepong Baru witnessed a major fire at the light industrial park which sits too close to residential areas.

The fire started around half past 5. This picture was taken at 6 pm when the fire fighters just arrived. The whole factory burned out when we visited it at around 7.30 pm. Fire fighters were still there trying to douse the thick smoke that was coming out of the building.

Bravo to the brave fire men who risk their lives to save others peoples lives and property.

A Wet Kuala Lumpur from the LRT

Here's a nice view of Kuala Lumpur on a wet evening from the LRT train.

Keep Upto Date With Malaysian Weather

If you're always on the move and dont have time to listen to the wather report on the radio or tv, then check out the Malaysian weather online.

English version : http://www.met.gov.my/home_e.html

Bahasa Malaysia version : http://www.met.gov.my/

A View of Kuala Lumpur

I took this short video recently when travelling between KL Sentral (Central) and KLCC. It shows the skyscrapers, the low lying buildings and the trees in the city.

A Trip On Penang's Ferry Serivce

Everyone traveling to and from Penang, Malaysia takes the Penang bridge. It's so congested on the bridge every morning that a second bridge will now be built further south of the island.

But not many visitors know of the ferry service that has served the little island since time immemorial. If you remember, the bridge only came up in the 1980's. Before that, Penang-nites had to rely on the ferry service to commute to mainland Malaysia.

So, my wife and I decided to take the ferry last weekend. The ferry service commutes between the northern part of Penang island and Butterworth, of the main land.

Coming from the mainland to the island will cost you RM7.70 via the ferry while driving via Penang bridge will cost you RM7.00. The ferry takes only a mere 10 minutes to sprint across the waterway. It's a quick, breezy ride.

There's two levels for cars to park themselves on the ferry. While there's seating for people at the top most deck.

There's more than one ferry going across the mainland and the island and the above picture shows the next ferry to us, going the opposite direction.

Here's a picture of the Star Cruises ship, docked at the marina near the island.

The next time you're in Penang, do take a ride in the ferry (while their still there). It's a wonderful, wonderful experience.

Here's some more pictures.

 

 

 

 

 

 

 

 

 

Enjoy your adventure on the ferry, its a wonderful experience.

Pristine Vacation Off Penang

If you're vacationing in Penang and are tired of the traffic and the busy beaches, then why not head off to a pristine, untouched jungle resort only 15 minutes by boat ride from Penang.

Known to the locals as Pulau Jerejak (Jerejak Island), the island is the largest of the small islands around Penang and is easily viewable when crossing the Penang bridge.

The island was first founded in 1907 by Sir Francis Light who used it as a disease containment camp before an Alcatraz style prison was set up on the island in the1960's.

Now there's a resort on the island but the prison remains are still visible and so s the detention camp.

My wife and I took a trip there last week, and here's our pictures and stories of the island.

Check out our story of Jerejak Island.

My New Set of Wheels - Proton Waja

This is my new set of wheels. Just got it last week. It's much bigger and comfortable than my old little Perodua Kancil. I would have continued using the Kancil if it wasn't shrinking every year, or was I getting fatter? :)

So far, no problems with the car. Unlike my friend's car - we bought both cars one week apart from the same dealer. His window lock button was jammed and the driver's side rear view mirror motor was conked out.

Proton cars are well know for their lack of visual quality, ie. the things the consumer can see, like its infamous easily spoiled power window, loose glove compartment and other issues.

I didnt have a single problem with my 9-year old Perodua Kancil. The quality of the car is just excellent. But friends have warned me not to expect the same with my Waja.

I'll keep updating the blog with issues of my car, if and when it happens.